1) Do you have a factory?--- Yes. We have owned a factory which is specializing in design and manufacturing.
2) What about your trade and Payment Terms?
--- Visa, MasterCard, T/T, PayPal, APPLE_PAY, GOOGLE_PAY, GC_REAL_TIME_BANK_TRANSFER
etc.
3) What is your MOQ?
--- MOQ of most our products is 1piece, but different items will be different. We have indicated the MOQ for
each item in the price list.
4) Can we test your samples?
--- Yes, and sample costs will refund to you upon mass order.
5) What is your Product Warranty?
---We guarantee the products customers receive are qualified. If there are any broken parts,please send us some detailed photos by email, and then we will send you the replacement parts according to actual conditions.
6) Is there any tracking number for my order?
--- Yes, we ship every order with a unique tracking number, and you can view the shipment status on the corresponding website.
7) What are the differences between silicone reborn dolls and vinyl reborn dolls?
--- Silicone reborn dolls made from solid silicone more heavier and costlier,Vinyl reborn dolls made from hollow vinyl, price cheaper and more suitable for children.
8) What are the different shipping methods available?
--- We can ship by both express and sea, the delivery date around 7~25days.
9) What is the MOQ (Minimum Order Quantity)?
--- there's no minimum quantity requirement. You can mix different model as you intereting.
10) Why doesn't the doll look realistic?
--- The main reason is that reborn dolls are handcrafted, and we can achieve over 90% similarity between the actual product and the images.
11) Which certification certificates do reborn dolls have?
--- We possess CE/EN71 certificates and can also provide quality inspection certificates tailored to the specific requirements of different countries' customs.
12) How are reborn dolls packaged?
--- The packing including doll+outfit+shoe+doll accessory+plush toy into opp bag into colorbox.
13) Can I have a custom reborn doll? What is the process involved?
--- Yes, we can make custom reborn doll base on the pictures you offer.